Depending on the customer's payment status, the refund will be processed as follows.
However, since the merchant cannot check the status of the customer's payment, if the customer wishes to check the status of his/her refund, the customer is requested to check MyPaidy or contact Paidy Customer Support for instructions.
Before the customer payment
The customer bill will be offset. However, if a customer have unpaid bills in the past, they will be offset from previous bills.
After customer payment
A negative amount will be posted to customer's paidy account and will be offset against customer's next transaction.
If the customer prefers an immediate refund in cash, the customer can contact Paidy Customer Support and the refund will be made via bank transfer (Paidy will cover the transfer fee).
In both cases, the customer will not be notified of the refund, but the transaction will be reflected in customer's MyPaidy account.